Cancellation and Refund Policy

Last updated: Sept 26 2026

Cancelling a plan

You can cancel your plan at any time from your account or by emailing support@naughtyflix.com. It stays active until the end of the period you've paid for and won't renew after that. Tokens left in your monthly allowance end with that period.

Refunds for plans and token purchases

EU and UK customers

If you live in the EU or UK, you normally have 14 days from purchase to withdraw from a contract for digital services or content. When you buy a plan or tokens, we ask you to agree that we start providing them straight away and that you lose the right to withdraw once you've started using them (for example, by watching, spending tokens or tipping). If you haven't used anything, you can withdraw within 14 days for a full refund by emailing support@naughtyflix.com.

Tips

Tips to creators are final once sent, because they're paid to the maker straight away.

Things that go wrong on our side

If you're charged tokens for something we fail to deliver, those tokens are returned automatically. If you were charged money for a service that didn't work, email support@naughtyflix.com and we'll put it right.

Chargebacks

If you want to dispute a charge with your bank, please contact us first so we can help. While a chargeback is open, we may pause your account, and tokens bought with the disputed payment may be removed. Tips and earnings connected to disputed payments may be reversed.

Makers' cash-outs

A cash-out request can be cancelled while it's waiting for review, and the tokens go back to your earned balance. Once a transfer has been sent, it can't be reversed by us.

How to ask for a refund

Email support@naughtyflix.com from your account's email address with the date and amount of the charge. We reply within 7 business days.